Features (AddOns)

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InBox TicketInvoker

Version 6.3.1

Creation date 2021-02-22

Resources

Customized module for creating ticket invoker.

Prerequisites

Framework

The following versions of OTRS Framework are supported:

  • [6.0.x]

Modules

The following modules are required:

  • InBox Core 6.31.8 or superior

Operating System

The following operating systems are required:

  • [None]

Software de Terceiros

The following third parties software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ TicketInvoker-6.3.1.opm

Configuration

This module must be configured via System Configuration in the administrative interface. The following configuration options are available:

InBox::TicketInvoker::Core###Ticket

Ticket attributes that should be available in ticket invoker configuration frontend (0 = visible/selectable, 1 = default/preselected).

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InBox::TicketInvoker::Core###Article

Article attributes that should be available in ticket invoker configuration frontend (0 = visible/selectable, 1 = default/preselected).

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InBox::TicketInvoker::Settings::ResponseDynamicField

Define a result field for the TicketID of the invoker response per web service (WebserviceID => DynamicFieldName).

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Usability

Invoker Creation

In AdminGenericInterfaceWebService screen, it is possible to add an Invoker

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Settings for outgoing request data

It is possible to define the information sent in the request

  • Ticket Fields
  • Article fields
  • Ticket dynamic fields

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Settings for incoming response data

  • Remote TicketID dynamic field: The selected ticket dynamic field is being used to store the remote TicketID.

  • Ticket and Article dynamic fields: Dynamic article and ticket fields that are used for mapping.

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Mapping

Mapping for outgoing request data:

Mapping for incoming and outgoing data of requests

  • Simple Mapping

With this feature it is possible to map requests by keys and values ​​in a simplified way

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  • XLST Mapping

With this feature it is possible to map requests using an XLST

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Event Data

The invoker will be triggered by the configured events.

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